SECONDLIFE | Revolutionizing Medical Collaboration for Complex Cases

Refund Policy

Last updated: April 24, 2024

At SECONDLIFE, your satisfaction is our top priority. We understand that circumstances can change, and we strive to be as flexible as possible. Please review our refund policy outlined below:

1. Eligibility for a Refund

If you are not completely satisfied with your purchase of any subscription plan (Monthly, Annual, or Lifetime Access), you are eligible for a full refund within 30 days of the activation of your account once the platform is launched. Refunds for subscription services are only applicable if the services have not been extensively used or accessed.

2. How to Request a Refund

2.1. Contact Support: To initiate a refund, please contact our support team at support@secondlifenetwork.com. Provide your account details, the product or service for which you are seeking a refund, and the reason for your request.

2.2. Required Information: Include as much detail as possible, such as the purchase date, transaction details, and any relevant correspondence or documentation that may assist in processing your refund quickly.

2.3. Processing Time: Once your refund request is received, we will review it and notify you of the approval or rejection of your refund. Approved refunds will be processed, and a credit will automatically be applied to your original method of payment within 3-7 days.

3. Late or Missing Refunds

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, as it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund, please contact us at support@secondlifenetwork.com.

If you have any questions about our Refund Policy, please contact us at: support@secondlifenetwork.com